If the IDs do not match, this key is not valid for restoring access to the specified system drive. Prompt the user for the recovery key ID indicated in the BitLocker password input window, and compare it with the ID in the Recovery key ID field.In the window that opens, select the Access to a BitLocker-protected system drive tab.In the context menu, select Grant access in offline mode.On the Devices tab, select the computer of the user requesting access to encrypted data and right-click to open the context menu.In the workspace, select the Devices tab.In the Managed devices folder in the Administration Console tree, open the folder with the name of the administration group to which the relevant client computers belong.Open the Kaspersky Security Center Administration Console.How to view the recovery key for a system drive encrypted by BitLocker in the Administration Console (MMC) To start the recovery procedure, the user needs to press the Esc key at the pre-boot authentication stage. Restoring access to a hard drive encrypted by BitLocker The user enters the recovery key and gains access to the hard drive.If the recovery key IDs match, the administrator provides the user with the recovery key or sends a recovery key file.Ī recovery key file is used for computers running the following operating systems:įor all other operating systems, a recovery key is used.The ID that the user provided must match the ID that is displayed in the computer properties. The administrator verifies the ID of the recovery key in the computer properties in Kaspersky Security Center. The user tells the administrator the recovery key ID (see the figure below).Restoring access to a hard drive encrypted by BitLocker consists of the following steps: To restore access to the drive, insert the removable drive and follow the on-screen instructions. If the computer's operating system has Federal Information Processing standard (FIPS) compatibility mode enabled, then in Windows 8 and older the recovery key file is saved to the removable drive before encryption. If a user has forgotten the password for accessing a hard drive encrypted by BitLocker, you need to start the recovery procedure (Request-Response). Restoring access to a drive protected by BitLocker
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